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About me

An articulate and dexterous professional with more than 11 years of leadership experience in driving collections/ recovery, credit management, developing new processes, client relations management, strategic planning, team management and value outcomes. A results-driven senior professional with over two decades of experience managing a variety of Credit Recovery Operations. Adept at leading strategic development and delivery of enterprise systems including corporate administration, human resources, finance, operational fulfillment, and business intelligence.

• Forward-thinking leader and problem solver with shown success capitalizing on growth opportunities, enhancing bottom-line performance, and maximizing organizational efficiency through the execution of collection strategies.

• Adept in financial analysis and setting up processes, policies, procedures related to credit, collections, and revenue generation

• Handling teams involved in credit monitoring/controlling revenue from high-risk customers, volume/ value-based accounts, and planning matrices towards success

• Quick and efficient turn-around with proven ability to improve the productivity by effectively communicating with clients to understand their requirement and provide optimized solutions

• Inspiring and following compliance protocols, high level of etiquette to ensure good standards of customer care and retentio.