ChristinaRaj

Pagepoint Services Pvt Ltd 1997-11-17 - 2001-03-31 Designation: Customer Management Officer Handled customer issues and grievances and provided right solutions pertaining to their pagers

GECIS / Genpact 2001-04-01 - 2009-09-30 Genpact (Oct 2002 to Sep 2009) Designation: Assistant Manager Period: Oct 2007 to Sept 2009 Process: Training • Managed training and development for finance and procurement processes for a USA based automotive client. • Conducted new hire training, communication skills training in business etiquette, call conference, email writing skills, Soft skills. • Conducted Call and email monitoring and feedback • TNI (Trainer need identification) for agents to improve operational performance • Created reports and dashboards for training team such as Training calendar, Training audits, Training first pass yield, compliance audits, LTO (License To Operate) Certification, PKT (Process Knowledge Tests) Coverage ands cores Accomplishments: Green Belt trained and tested (Lean, Six Sigma)and done a Lean project on the Travel and Expense report by transporting the details in a spread sheet which resulted in the reduction of 1 person in the team Won a silver award for ‘Delivering excellence’ in communication training and taking up assignments and projects which enabled improvement in the process. Designation: Team Leader Period: Feb 2005 to August 2007 Process: Travel and Expense for a automotive client Transitioned and managed this 3 FTE process and was responsible for handling the expense report to the manager and budget coordinator for approval, and then submit the report to accounts payable department. Accomplishments: Won a Bronze award in December 2007, for “Best performance for T&E’’ as the process consistently was processing at 100% accuracy for consistent time period of three years under my supervision. Designation: Process Developer Period: Nov 2002 to Jan 2005 Process: Cash Applications for a transportation and logistics major Responsible for Cash applications, audit and reporting Designation: Process Developer Period: April 2001 to Oct 2002 Process: An inbound customer service helpdesk Assisted with the supervisory helpdesk to provide issue resolution to customers

NIIT Uniqua 2009-10-01 - 2017-12-31 • Training Delivery – New Hire Orientation, Soft Skills, Behavioral Skills, Communicative Skills and Supervisory Skills • Training Management - o Conducted integrated training needs assessments (TNA) without supervision. o Organized, Delivered and co-ordinated multiple training programs to drive employee efficiency. o Proven track record of significant improvements in learning processes o Conducted Train-the-trainer workshops, coaching and feedback regularly o Maintained a good track record of delivering high impact training results • Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning • Adept at interpreting how business strategies translate into an organization’s development and training strategies. • Proactively creative in generating new design solutions and ideas. Summary of Professional Experience NIIT – Uniqua (Oct 2009 – Dec 2017) Designation: Training Consultant Role: Training Consultant Managed training initiatives for various organizations in the areas of communication, soft skills and Managerial readiness trainings and received a VOC from 3 customers. Responsibilities and initiatives - • Was the Program head for the New Hire Orientation for Genpact businesses and facilitating leadership sessions on Learning and Development module. • Provide soft skill training and transition support (training and SOP creation) for various global client in the Banking, Financial Services and Insurance (BFSI), Procurement and Supply Chain, and Strategic sourcing industries. • Facilitate Corporate programs such as Corporate Etiquette, Customer Centricity, Emerging Excellence, Interpersonal Skills, Effective Communication, New Manager Induction, and New Manager Foundation skills for managers in Genpact Accomplishments: Won Award of Excellence for the best trainer south zone in NIIT Uniqua for 2009-2010