panditvk94@gmail.com
Work Experience
Team Leader
Flipkart India Pvt. Ltd., New Delhi
2021-06-28
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2025-08-11
Led cross-functional teams to improve operational efficiency and productivity. • Monitored daily workflows and optimized resource allocation to meet fluctuating demands. • Implemented structured training programs to ensure staff compliance and performance. • Encouraged open communication to resolve issues and achieve targets.
Chat Support Executive
Jindal Intalicom, Gurugram
2020-01-28
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2020-07-31
Handled customer queries accurately and efficiently through chat support. • Resolved issues professionally to maintain high customer satisfaction. • Collaborated with teams to enhance service quality and outcomes
Customer Support Executive
HDFC Bank, New Delhi
2019-03-30
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2019-11-01
Customer Support Executive – HDFC Bank, New Delhi (Apr 2019 – Nov 2019) • Resolved customer inquiries using effective communication and problem-solving skills. • Guided team members in handling complex issues and escalations. • Monitored service metrics to maintain quality standards.
Education
12 th
cbse board
2012-04-30
-
2013-04-30
Senior Secondary Education – Kendriya Vidyalaya Sangathan, Keshav Puram, New Delhi
Bachelor of Arts (History)
Satyawati College (Eve), Delhi University
2013-08-01
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2016-08-01
Bachelor of Arts (History) – Satyawati College (Eve), Delhi University (2013 – 2016)
Disability-Info
UDID
Yes
UDID Number
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Upload Disability Certificate
Disability Percentage (As per certificate)
49