akashtembhurne
About me
I am seeking a challenging role where I can contribute my experience, expertise, and talent in an environment of open communication, activity, vision, and growth. Strive to obtain a learning path that helps me grow personally along with my contribution to the industry in all aspects thereby contributing to the organization’s development.
Work Experience
advisor
Tech mahindra
2021
-
2024
Resolve customer queries efficiently and effectively through various communication channels (mail/chat). ♦ Identify issues that cannot be resolved by customer Escalate them to the L1 team, ensuring all necessary details are included for quick resolution. ♦ Raise tickets for unresolved issues, ensuring accurate documentation and tracking of each case. ♦ Inform and educate customers about the Product, System, Process and policy Knowledge and also application process. ♦ Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. ♦ Stay updated with product knowledge, company updates, and procedural changes to provide accurate information to customers. ♦ Participate in training sessions and team meetings to enhance service delivery and operational efficiency. ♦ Provide exceptional customer service, demonstrating empathy and patience with every interaction. ♦ Ensure compliance with company policies and procedures while handling customer data and sensitive information. ♦ Collaborate with other departments to ensure customer satisfaction and seamless issue resolution.
Education
Post Graduate
M.A
2021
-
1/2/2024
I have completed my post graduation in English literature
Disability-Info
UDID
Yes
UDID Number
MH09318200000013863
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Disability Percentage (As per certificate)
66