Kanchana
About me
I describe as self motivated individual and hard working, I have completed my graduation in b.com form KSOU. I recently worked with Accenture for 10 years as a data analyst (Risk and compliance domain) , now I’m actively looking for job opportunity where I can apply my skill and abilities to grow.
Work Experience
Data center Associate (SME)
Acennture
2015-04-06
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2025-12-03
About my current role: In my position as a Data Center Associate, I’ve completed many tasks and project work that provide valuable data for the leadership team. As a Subject matter expert is to ensure the facts and details of the process are correct so that the project deliverable will meet the needs of the stakeholders, policies, standards and the best practices. Monitoring the queues(inflow), allocating the headcounts accordingly, conducting team huddles and making a note of important points and sharing with the team through. I am meeting production target consistently with quality and taking initiative to identify concern and mitigating the plan to make work easier convenient to deliverable by submitting Ideas, following the SLAs, helping the new joiners with their issues and concerns regarding process, provide expertise to fill knowledge gaps on a process and train the new buddies on queues, working closely with TLs to learn additional work like, working on client escalated case, chart preparation, helping the team to meet expected work, participating in quality work and refreshers training, which can help to grow as individual and as well as a team. Undergoing cross-training in several area and flexible in shift timing, extending and work
Enrollment Executive
Taxi For Sure
2014-01-01
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2015-01-01
Enrolment Specialist Responsibilities: • Attaching the Vendors to company. • Handling questions, issues and providing detailed information on requirements and policies. • Collecting information and qualifying candidates for the post. • Assisting with billing and payment processing. • Conducting information sessions.
Process Developer
Thought Focus
2012-01-01
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2013-01-01
Pull the data from the tool for Assigning. • Investigate and resolve customer inquiries and complaints in an empathetic manner. • Facilitated inter-departmental communication to effectively provide customer support. • Communicating with the clients for their queries for customer documents through chat box. • Contacting the customer for more details via email. • Day end Report submitting
Telemarketing Executive
2011-01-01
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2012-01-01
Make outgoing calls to clients and customers to advertise product and services always. • Respond to incoming calls from consumers who have questions or issues about a product and service. • Market and sell product and services online to customers when suitable. • Oversee the group of Telemarketers. • Set organizational goals and objectives. • Convincing customer into paid customer. • Handling the customer profile. • Solved unresolved customer issues.
Education
DIPLOMA IN CP
12
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COMMERCIAL PRACTICE
BCOM
DEGREE
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Bachelor of commerce
Disability-Info
UDID
Yes
UDID Number
KA2390619870112901
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Disability Percentage (As per certificate)
75