Hruday
About me
Results-driven Customer Service and Investigation Specialist with 3+ years of experience across IN, NA, and
DE marketplaces. Skilled in risk analysis, customer issue resolution, fraud detection, and policy compliance.
Served as Subject Matter Expert (SME) mentoring 8+ batches of new hires and leading process improvement
initiatives that significantly reduced operational ticket volume. Lean Six Sigma Yellow Belt certified with
strong analytical, problem-solving, and stakeholder management skills
Work Experience
CS Associate
Amazon
2025-03-27
-
Present
Results-driven Customer Service and Investigation Specialist with 3+ years of experience across IN, NA, and
DE marketplaces. Skilled in risk analysis, customer issue resolution, fraud detection, and policy compliance.
Served as Subject Matter Expert (SME) mentoring 8+ batches of new hires and leading process improvement
initiatives that significantly reduced operational ticket volume. Lean Six Sigma Yellow Belt certified with
strong analytical, problem-solving, and stakeholder management skills
Education
B.tech
Under graduate
2018-06-06
-
2022-06-06
Electronics and Communication Engineering
Disability-Info
UDID
Yes
UDID Number
TG2010419990074232
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Upload Disability Certificate
Disability Percentage (As per certificate)
53