middekiran04
About me
As a Senior Associate in Uber Support, I manage complex rider and driver issues through chat, email, and ticket-based communication. My responsibilities include resolving escalated cases, ensuring accurate information, and providing excellent customer support with empathy and professionalism. I analyze customer concerns, follow quality and compliance standards, and maintain high productivity levels. I support junior team members, share process knowledge, and contribute to improving workflows and customer experience. I consistently meet SLA targets, update case documentation, and coordinate with internal teams to ensure smooth and timely issue resolution.
Work Experience
associate
Accenture
20/07/2021
-
07/07/2023
As an Associate at Accenture, I handle end-to-end account processing activities with accuracy and efficiency. My responsibilities include reviewing client account information, validating data, processing transactions, and ensuring all entries follow company policies and compliance standards. I manage daily operational tasks, resolve basic account-related issues, and maintain updated records. I collaborate with team members, meet productivity and quality targets, and support smooth workflow operations. I deliver reliable and detail-oriented work to help the team achieve service excellence for clients.
senior Associate
wipro
10/07/2023
-
30/06/2024
As a Senior Associate in Uber Support, I manage complex rider and driver issues through chat, email, and ticket-based communication. My responsibilities include resolving escalated cases, ensuring accurate information, and providing excellent customer support with empathy and professionalism. I analyze customer concerns, follow quality and compliance standards, and maintain high productivity levels. I support junior team members, share process knowledge, and contribute to improving workflows and customer experience. I consistently meet SLA targets, update case documentation, and coordinate with internal teams to ensure smooth and timely issue resolution.
Education
BCOM
Commerce
15/07/2017
-
20/12/2020
Bachelor of Commerce (BCom) is a foundation degree focused on accounting, finance, business management, and commerce-related subjects. It provides strong knowledge in areas like financial accounting, business law, economics, taxation, banking, and management. The course builds analytical skills, practical business understanding, and prepares candidates for careers in accounting, finance, customer support, operations, and corporate roles. It also helps in pursuing higher studies.
Disability-Info
UDID
Yes
UDID Number
AP2190419961168744
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Disability Percentage (As per certificate)
98