Customer Service Associate

Customer Support Representative
Location: Bangalore, Gurgaon, Hyderabad, Chennai, Mumbai, Mohali, Indore

Job Time and Days: 6 days working, 9 hours shift, Rotational shift .

Our client is a global leader in customer experience management and business process outsourcing. 

Job role available: Voice process, non voice process, B2B Sales, Tele Sales process

Job Overview: We are seeking a motivated and enthusiastic Customer Support Representative to join our team. In this role, you will be responsible for providing outstanding support to customers through both voice and chat channels. Your primary focus will be to resolve customer inquiries, address concerns, and ensure a high level of customer satisfaction.
Key Responsibilities:
• Voice Support: Handle inbound and outbound customer calls, addressing inquiries, providing solutions, and resolving issues in a professional manner.
• Chat Support: Manage and respond to customer chat interactions promptly and effectively, ensuring a seamless and satisfactory customer experience.
• Problem Solving: Identify and troubleshoot customer issues, offering appropriate solutions and follow-up actions as needed.
• Customer Interaction: Engage with customers empathetically, listening actively, and responding with clarity and professionalism.
• Documentation: Accurately record customer interactions, feedback, and resolutions in the company’s CRM system.
• Adherence to Policies: Follow company guidelines and procedures to ensure compliance with service standards and regulatory requirements.

Qualifications:
• Education: 10+2 / Graduates, High school diploma or equivalent; degree is a plus.
• Experience: Previous customer service experience of 1 year mandatory. Experience in voice and chat support preferred.
• Preferred Languages : English , Hindi, Tamil, Telugu, Kannada.